9a9991's Privacy Policy

9a9991 is a safe and reliable online entertainment platform providing services to users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information.

The words "9a9991", "we", "our", or "platform" used in this privacy policy refer to 9a9991.lat. This document tells you what types of information we collect, why we collect it, how we store it, and in what circumstances we share it with third parties.

This privacy policy applies to the 9a9991 website, its mobile version, and all associated digital services. If you continue to use our platform, you agree to comply with this policy.

The 9a9991 platform may collect various types of information from users. This information is divided into two main categories — information provided directly and information collected automatically.

2.1 Information Provided Directly

When you register on 9a9991 or use its services, the following information may be collected:

• Full name and contact address
• Date of birth for legal age verification
• Email address and mobile number
• Government-issued identity document details for identity verification
• Payment-related information for financial transactions (partial details of bKash, Nagad, Rocket, or Upay accounts)
• Information provided during support requests or communications

2.2 Information Collected Automatically

The following technical information may be recorded automatically while browsing or using our platform:

• IP address and device identity
• Browser type, version, and operating system
• Date and time of access to and use of the platform
• Pages visited and navigation patterns
• Data obtained through cookies and similar tracking technologies
• Game session duration and activity logs

9a9991 uses users' information for the following legitimate purposes:

• Account management: To complete the registration process, ensure login security, and keep accounts secure.
• Age verification: To ensure that only individuals aged 21 or above can use our platform.
• Financial transaction processing: To securely process deposit and withdrawal requests.
• Customer service: To resolve your questions and issues through 24/7 live chat support.
• Fraud prevention: To detect suspicious activity and maintain the security of the platform.
• Responsible gaming: To monitor users' gaming behaviour and provide assistance when needed.
• Legal compliance: To remain in compliance with applicable laws and regulations.
• Service improvement: To analyse user experience and improve the quality of the platform.

9a9991 maintains industry-standard technical and procedural safeguards to ensure the security of your personal information.

4.1 Encryption and Technical Security

Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure. Sensitive financial information is protected through additional layers of encryption.

4.2 Access Control

Only authorised staff may access users' personal information, and data is accessed only to the extent necessary for the delivery of services.

4.3 Data Retention Period

Information is retained for as long as your account remains active and for as long as required thereafter to meet legal obligations. Personal information that is no longer needed after an account is closed is securely deleted.

9a9991 does not sell, rent, or improperly share users' personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information may be shared under operational agreements with trusted third parties for services such as payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and customer support. These partners may only use the information for the specified purpose.

5.2 Legal Obligations

If it becomes necessary to disclose information as part of a valid court order, government directive, or legal process, 9a9991 will comply with that obligation.

5.3 Corporate Transactions

In the event of a business merger, acquisition, or asset transfer, users' information may be transferred, provided the new entity remains bound by the terms of this privacy policy.

Cookies are small text files that our website stores on your device. 9a9991 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure core functionality.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To collect anonymous statistics for understanding how the platform is used.
• Security cookies: To detect and prevent fraudulent activity.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

9a9991 grants you the following rights over your personal information:

7.1 Right to Access Information

You can contact us at any time to find out details of the information stored about you.

7.2 Right to Correct Information

If any information in your profile is incorrect or out of date, you may request that it be corrected.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for marketing communications.

To exercise these rights or for any questions, please contact us by email: [email protected]

9a9991 provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

We ask parents and guardians — please monitor your child's internet use and ensure they do not access online gaming or betting platforms.

The 9a9991 platform uses software from third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). These providers may have their own privacy policies, and their own policies will apply to your activities on their platforms.

Payment service providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. We are not responsible for the data handling practices of these third parties.

9a9991 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will post a notice on the website or inform you via your registered email.

Continuing to use the platform after changes have been made means you are consenting to the revised policy. We therefore advise you to review this policy periodically.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24/7 via live chat to assist you in Bengali.

Contact by email: [email protected]

We will try to process your request as quickly as possible and take appropriate action.